See below for some Olive FAQs. Don't see your question below? Reach out to support@oliveltd.com!
Enrollment
Question: Can debit cards be enrolled?
Answer: They can be enrolled, and credit (pin-less) transactions should be tracked, but there’s a chance that certain transactions may not be tracked as expected. Tracking on debit cards is less reliable than credit.
Testing
Question: Can Olive provide test cards?
Answer: Olive does not provide test cards. You can use an online test card generator for testing in sandbox if needed.
Round-up
Question: How do we minimize transaction fees on round-up charges if every transaction incurs fees?
Answer: Most programs aggregate the rounding for the month and make one charge monthly. You would not want to round on individual transactions as fees would be excessive.
Question: Do round-ups appear on every purchase on a member's monthly statement?
Answer: No, if a program is set up to charge on a monthly cadence, only one round-up charge will appear on a member's statement each month.
Loyalty
Question: Why is a member's cashback missing?
Answer: See Missing Transactions or Rewards for more details.