The Olive Customer Portal is a web application that enables you to interact with programs powered by Olive’s card-linking platform. The portal is accessible at https://customer.oliveltd.com/.
Depending on your role, you may use the portal to complete business actions such as:
- Investigating cardholder inquiries
- Assisting cardholders with card unenrollment
- Onboarding merchant accounts
- Setting up new loyalty programs
In This Article
Register for an Account
Your Olive administrator will invite you to the Customer Portal. To access the portal,
- Click Confirm Email in the email invitation
- Set a password and click Continue
- You will then be redirected to the Overview page.
The “Continue with Google” option may not be available to all users.
Customer Portal Overview
The Overview is the Customer Portal home page where you’ll find high-level performance metrics for your Olive-powered programs. This view defaults to the current month’s metrics. You can toggle between month, week, or day views and use the arrows to view past performance.
Recent Contributions: Displays the cumulative total of redemptions by month, week, or day
Cards: Displays the total number of enrolled cards and a rolling trendline. You can toggle between active and billable cards, as well as navigate to Cards by clicking on the chart title.
Members: Displays the total number of enrolled members and a rolling trendline
Top 10 Redemptions: Lists the top 10 offer redemptions during the specified time period. You can toggle between redemptions by category/brand/store, as well as navigate to Offer Redemptions by clicking on the title.
Top 10 Purchase Categories: Lists the top 10 purchase categories during the specified time period. You can navigate to Transactions by clicking on the title.
You can use the left-hand navigation to access the rest of the Customer Portal. Continue reading the articles below to learn about these sections.